Stop for a minute and imagine you were spending 45 minutes – or more – on a single step in your process. Now, imagine this step is "printing share certificates on fancy paper." And it’s taking you 45 ...

All lawyers have at least one process at their firm that seems to take too long or feels more complicated than it should. Is there one—or a few—that immediately came to mind for you? While you may be ...

We’re 4 days into the New Year! We hope you had a great holiday and your year is off to a good start. We got that much-needed rest we talked about in our last tip, had some fun, and ate…a lot. We’re r...

December is always a busy time, packed with holidays, family, and getting everything done at work before year's end. But it’s also a great opportunity to take a much-needed break, to reflect on the ye...

When everyone’s looking to you for guidance, who do you turn to for help?

As the leader of your firm, you’re responsible for delegating tasks, making tough decisions, and keeping an eye on revenue. ...

Do you use chatbots, those little automated helpers that pop up all over the internet these days? We’ve talked a lot about intake and how scripts can help you delegate it to others. But, what if you c...

Our recent tips focussed on the importance of having a sales process and script that anyone working in your firm can follow when the phone rings. We talked about capturing your sales process and about...

When it comes to marketing and sales for your law firm, it’s easy to get caught up in the numbers and the desire to land as many clients as possible in the shortest time.

As we reminded you in tip #...

Many clients will decide to work with you (or not!) based on the experience of their first call. Every call from a potential new client is a sales call. And that means every person answering your phon...

Are you sacrificing personal time, working long hours, and worrying too much, all in the name of running a successful practice?

When I started out, firms expected associates to work non-stop and giv...

Last week’s tip, was about identifying your ideal clients so you can serve more of the right people at your firm. But identifying your ideal client is just the first step. The next is to ensure that y...

As the saying goes, ‘You can’t be everything to everyone.’

This saying rings true also in your professional life as a lawyer whose focus is to run a successful firm. If you try to attract everyone t...