When you’re leaving your office for that much-needed summer vacation, a big hurdle for small and solo practitioners is who to leave minding the shop while they’re away.

Last week we...

Heading off for a long weekend or a longer vacation is exciting (and healthy!), but if your time away is really going to be stress-free and enjoyable, you’ll need to delegate. It’s the...

Are you counting down the days until your summer vacation…but secretly wondering how you’ll ever manage to get away?

This week’s tip: invest time now to prepare your firm for the...

Last week we talked about using calendaring apps to make scheduling easier and recommended Bookings as a possible option for clients. I’m always surprised by how many lawyers know nothing...

Do you know how many emails it takes to book a meeting, on average? In an ideal scenario, maybe three. In reality, on average, it takes eight! That’s eight interruptions to your workday...

Do you remember the time a Toronto law firm decided to increase the productivity of its support staff by requiring them to check in with fingerprint scanning? They wanted to stop a few people they...

How often are you deep in thought—working hard on a motion, memo, or prep for a key client meeting—when the phone rings? Or your email pings? Or your phone lights up with a new message?...

‌Have you ever been so busy that you forgot to eat lunch, but still ended the day still feeling like you barely made a dent in your to-do list? Where did the time go? As it turns out, being...

For the past few weeks, we’ve been providing you with tips to improve your intake process. Yesterday, we took our intake tips live with a great webinar called 5 Ways to Boost Your Bottom Line...

We’ve talked a lot lately about the intake process. It’s the first touch point potential clients have with your firm. Think of it like your front door. Unless your front door is open...

Nothing takes me back to my childhood like the sound of an old-fashioned screen door (this is as close as I could find. One slam, and I’m right back on the verandah of my grandparents’...

What should you do when you’ve got so many leads that you just can’t respond to them all?

It sounds like a good problem to have, right? Well, not really.

This was the problem facing one...